Vexatious and Habitual Complaints Policy

The BPC is committed to providing excellent customer service in our work. We recognise that all complainants have the right to be consulted in line with the relevant complaints procedure, whether that be against employees, members or BPC Registrants.   

Very occasionally we receive complaints and enquiries that are vexatious in nature, these complaints can cause substantial disruption to our work and can take up disproportionate cost and time. The BPC believes that everyone including employees and members of the public should be treated with dignity and respect. Our employees should not have to tolerate unacceptable behaviour. 

To read our full vexatious and habitual complaints policy, download the document below.