Complaints in Healthcare

Organised by:

British Psychoanalytical Society (incorporating the Institute of Psychoanalysis)

Description

Please join us for this annual, free, online event. Marcus Evans will be in conversation with Jo Osimuwa and Rachel Gibbons, exploring how healthcare services can manage complaints in a way that supports learning and improvement while avoiding a culture of blame. It will examine how complaints processes have sometimes failed patients and families – leaving them feeling unheard – but also how poorly managed investigations can place staff under damaging, prolonged scrutiny.

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